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RESUME

Seeking a progressive career as a UX Writer, Principal Technical Writer, or Content Strategist.

-  M.S. User Experience Design
-  20 years in content development
-  Successful project leadership
-  Usability research and data analysis
-  Content audits and quality initiatives
-  Programmatic advertising and security expertise

Software and hardware documentation projects including UX writing, API guides, UI help centers,
installation guides and release notes; single-sourced content; XHTML; CSS; DITA. Proficient in Confluence wiki, InDesign, PhotoShop, Dreamweaver, Acrobat Premiere Pro, MadCap Flare, Vasont, X-Metal, git, reStructuredText; solid background in the programmatic advertising and security industries.

November, 2014 - Present  Verizon Media Sunnyvale, CA

Senior Technical Writer/UX Writer

Team Lead—Verizon Media Demand Side Platform: Write from scratch, update, and manage large content projects. 

  • Design and architect help centers for a programmatic ad buying suite that generates $1B+ in annual revenue.

  • Write fresh, inviting content to help advertisers drive results and overcome challenges.

  • As lead writer, oversee, delegate work, and provide feedback to fellow writers on the team. 

  • Collaborate with designers to craft highly effective UI text, in-app messaging and tool tips.

  • Keep content “on brand” as platform branding evolves over time. 

  • Project manage content backlog at alpha, beta, and GA feature stages.

  • Work with designers and writers to help advance Verizon Media’s World Class Help initiative.

  • Conduct user research studies on the content, and use findings to inform enhancements.

  • Work with Engineering and Tools teams to drive improvements to our CSS and publishing platform.

February, 2013 - August, 2014  FireEye, Inc. Milpitas, CA

Senior Technical Writer

  • Lead Writer—Android mobile security platform: Wrote from scratch, updated, and managed documentation sets,

including threat management guides, administration guides, release notes, user guides, and API guides. 

RÉSUMÉ

OBJECTIVE

Seeking a progressive career as a UX Writer, Principal Technical Writer, or Content Strategist.

ACCOMPLISHMENTS

-  M.S. User Experience Design
-  20 years in content development
-  Successful project leadership
-  Usability research and data analysis
-  Content audits and quality initiatives
-  Programmatic advertising and security expertise

SKILLS

Software and hardware documentation projects including UX writing, API guides, UI help centers, installation guides and release notes; single-sourced content; XHTML; CSS; DITA. Proficient in Confluence wiki, InDesign, PhotoShop, Dreamweaver, Acrobat Premiere Pro, MadCap Flare, Vasont, X-Metal, git, reStructuredText; solid background in the programmatic advertising and security industries.

EDUCATION

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  • M.S., User Experience Design—Kent State University, Kent, OH (4.0 GPA)

  • B.A., Language Studies— University of California, Santa Cruz

EXPERIENCE

November, 2014 - Present  Verizon Media Sunnyvale, CA

Senior Technical Writer/UX Writer

Team Lead—Verizon Media Demand Side Platform: Write from scratch, update, and manage large content projects. 

  • Design and architect help centers for a programmatic ad buying suite that generates $1B+ in annual revenue.

  • Write fresh, inviting content to help advertisers drive results and overcome challenges.

  • As lead writer, oversee, delegate work, and provide feedback to fellow writers on the team. 

  • Collaborate with designers to craft highly effective UI text, in-app messaging and tool tips.

  • Keep content “on brand” as platform branding evolves over time. 

  • Project manage content backlog at alpha, beta, and GA feature stages.

  • Work with designers and writers to help advance Verizon Media’s World Class Help initiative.

  • Conduct user research studies on the content, and use findings to inform enhancements.

  • Work with Engineering and Tools teams to drive improvements to our CSS and publishing platform.

February, 2013 - August, 2014  FireEye, Inc. Milpitas, CA

Senior Technical Writer

  • Lead Writer—Android mobile security platform: Wrote from scratch, updated, and managed documentation sets,

including threat management guides, administration guides, release notes, user guides, and API guides. 

2005 - 2013  Symantec Corporation Mountain View, CA

Senior Information Developer

  • Lead UX Writer for Symantec Validation and ID Protection and, subsequently, Lead Information Developer for a

storage solutions team that wrote and maintained 28 installation guides (7 products across four UNIX platforms).

1991-1996  Apple, Inc. Santa Clara, CA

Technical Writer

  • Wrote print and Help documentation for MacWrite, MacDraw, MacProject Pro, and ClarisWorks.

TRAINING

  • Verizon Media Learning: Pendo Essentials (2020)

  • Yahoo University: Swift (iOS Programming language) and Verizon Media DSP Certification (2015)

  • FireEye: Cisco Certified Network Associate (CCNAx) (2014)

  • STC: TechComm 201 Certification Training (2011)

  •  Scrum Alliance: Certified SCRUM Master (2009)

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AWARDS

  • Toastmasters International, Distinguished Toastmaster (DTM) 2020

  • Golden Key International Academic Honour Society 2012

  • Symantec 2011 and 2012 Learning Excellence awards

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